Frequently Asked Questions
Frequently Asked Questions
We are a custom label manufacturer; all projects are quoted specifically to customer requirements. We do not have a stock price list. The best way to get a quote is to email us your finished art file, material specifications and desired quantity. If you do not have that information, we will need at minimum the label size, a general description of what is to be printed, the environment/application in which the label will live and the quantity. The more information you can provide us the more accurate your estimate will be.
If you do not have material specifications our experienced customer service team can offer suggestions as well as samples to test. A crucial part of any label project to identify the best face stock and adhesive for the application.
At OCL we process order quantities as few as a hundred “stickers” to hundreds of thousands of labels per order so we can manufacture any quantity desired. Keep in mind the higher the order volume, the lower the unit, or individual cost. It is always best to check with us to see if we can manufacture your project to your specifications.
Lead time varies depending on a few factors. Once you place an order we will review, or “pre-flight” your art file to ensure it is 100% usable for print production. If the art file is usable you will receive a .pdf proof to approve. This usually takes 24 to 48 hours. Once we have the pdf proof approved by you, we will move your project to production. While there are always exceptions production is normally 6-7 business days after you approve the pdf proof.
We will need a Purchase Order (or written approval of the pricing) as well as all pertinent contact information including:
- Business Name
- Shipping Address.
- Billing Address.
- Contact Name
- Phone Number
- Email Address
If your order is to be non-taxable, we will need a valid, signed resale card. If you do not have this, we are required by law to charge sales tax.
Depending on the order, we may require a deposit.
- Unless terms are approved, we typically require a deposit of 50% to get started.
- First orders are always COD.
- If we have on-going business, terms may be established by sending us a credit form. This process can take as much as 2 or 3 weeks.
- The balance is due when the order is completed.
- We accept most major Credit Cards as well as Company Checks.
When we confirm our ship or completion dates, we have spent considerable time detailing orders so they flow through our production system without interruption. This way we can be sure our work is produced within the time frame in which it was promised. While we might be able to accommodate an expedited order there is a fair bit of work that must be done to fulfill the request. Due to the extra work involved, and if there is availability for rush time the cost will be quoted at the time of the request.
Calling is great for initial contact or if you have multiple questions. And while we love to interact with our customers, email is always preferred. We are an ISO Certified Manufacturer so documentation is vital to our processes.